Customer Service Desk Analyst (English) Summary

I bring eight years of valuable experience collaborating with cross-functional teams across different departments. My focus has been on enhancing products based on customer feedback and streamlining processes to boost sales revenue. I excel in conflict resolution, consistently aiming for swift solutions to minimize any potential impact on customers. Additionally, I possess advanced proficiency in utilizing the Office suite and SAP, specifically in the SD module.

Language Proficiency

• Fluent English
• Basic Spanish
• Native Portuguese

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Customer Service Analyst Responsibilities:

• Carry out support activities for the commercial area (prepare management reports)
• Support the commercial team with a focus on customer service.
• Analyze the order backlog and release them according to the monthly price policy.
• Monitor and position shipment status of orders for customers and the sales team.
• Interact and manage problems with different departments (logistics, finance, and demand planning regarding product availability)
• Manage appointments and monitor deliveries to customers.

Technologies and tools:

ITSM, Salesforce, SAP, Microsoft Office

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Infrastructure Analyst Responsibilities:

• Perform support activities for the commercial area (prepare management reports)
• Analyze and release orders according to the monthly price policy.
• Register price lists and discounts in the system, as well as pass it on to the sales team.
• SAP assists in analytical checking of data and parameterizing the system, in the SD Module.

Technologies and tools:

ITSM, Salesforce, SAP, Microsoft Office