Spanish Service Desk Agent Summary

I have over six years of experience as a support analyst, working across various sectors of the IT industry. Throughout my career, I have helped in projects involving HTML, CSS, and Java languages, encompassing tasks such as code development, network maintenance, and remote support. Additionally, I have a strong background in service desk support, ensuring seamless assistance for users.

Language Proficiency

• Fluent English
• Native Portuguese
• Fluent Spanish

Support Analyst Responsibilities:

• In-person and remote support for Legal queries
• Identification of problems in internal systems, supply of computers, printer configuration, and maintenance, and e-Token regularization.
• Control and monitoring of internal demands supply of new equipment, and business trips.

Technologies and tools:

ITSM, Microsoft Windows, Linux, Microsoft Office, Active Directory, RSA e-token

Support Analyst Responsibilities:

• Technical support for units in the region and other cities
• Support for network infrastructure, and service desk.
• Software installation, formatting, hardware maintenance, and wireless network.
• Face-to-face service in units for different hierarchical levels: teachers, managers, coordinators, managers, and customers.

Technologies and tools:

ITSM, Microsoft Windows, Linux, Microsoft Office, Active Directory, Network Switches.

Systems Developer Responsibilities:

• Responsible for systems analysis for languages in HTML, CSS and JavaScript.
• Support for network infrastructure, and service desk.
• Development of projects and queries in the PostgreSQL database.
• Formatting and setting tablets, code development with pgadmin through geoserver, web-mapping data geoprocessing

Technologies and tools:

TSM, Microsoft Windows, Linux, PostgreSQL, HTML, CSS, Java.

Website Developer Responsibilities:

• Creation of websites, using the tools WordPress, locaweb.
• Programming such as HTML and JavaScript.
• Creation of visual arts and dissemination of content on social media (Instagram, Facebook).

Technologies and tools:

ITSM, Microsoft Windows, Linux, PostgreSQL, HTML, CSS, Java, WordPress