Technical Support Analyst – English Summary

I possess nine years of professional experience in the IT sector, with a primary focus on infrastructure support. Throughout my career, I have provided comprehensive service desk support to clients from diverse companies, handling issues at various levels. Additionally, I have experience working as a data analyst using Power BI and engaging in development tasks using the C# programming language

Language Proficiency

• Fluent English
• Basic German
• Native Portuguese

---

Infrastructure Analyst Responsibilities:

• Development of the company's CRM using Dynamics 365 CE using Sales, Marketing, and Customer Service modules
• Support and maintenance of systems and equipment for the company's client
• Basic development for Dynamics solutions using C# and JavaScript
• Development in power pages and SharePoint
• Power Automate processes and Power BI dashboards were used to improve the user experience and system functionality
• Worked in the sale of Microsoft Solutions (Office 365, Power BI, and Windows server), Servers (Lenovo, Dell, and Supermicro), and infrastructure equipment for public and private agencies.

Technologies and tools:

Dynamics 365, Windows Server, CRM, C#, Office 365, Java, PowerBI, Power Automate

---

Infrastructure Analyst Responsibilities:

• App development using low code in Power Apps
• Data analysis and reports in Power BI
• Development of simple CRM solutions using C#, dot Net and JavaScript
• Processes and automation in Power Automate and Power BI dashboards were used to improve the user experience and system functionality. Sale of Microsoft Solutions for companies.
• Development of websites for clients with Power Pages, Power Apps Portals, and customized websites in HTML and css

Technologies and tools:

Windows Servers, Power Apps, CRM, C#, .Net, Java, PowerBI, Power Auromate

---

Infrastructure Analyst Responsibilities:

• Structured Network Design
• Network infrastructure administrator
• Customer support
• Equipment supports and maintenance
• Maintenance, installation, and configuration of servers

Technologies and tools:

Windows Servers, Linux, ZABBIX, OCS Inventory.

---

Infrastructure Analyst Responsibilities:

• Maintenance of equipment
• Support of network infrastructure, physical servers, and desktops.
• Support physical printers and scanners.
• Installing Operational systems.

Technologies and tools:

Windows Servers, Linux, Hardware Diagnostics, OCS Inventory.