Technical Support Desk Analyst German Summary

I bring more than 20+ Years of extensive experience in networks, Windows, Linux, and virtualization. My expertise includes managing IT departments in medium-sized companies situated in southeastern Brazil. In this role, I led various activities aimed at enhancing infrastructure, including planning virtual private networks, integrating ERP Totvs systems, and providing comprehensive support to end-users at levels 1, 2, and 3.

My skills encompass domain management, server installations, and the administration of network storage devices. I have specialized in executing projects, notably creating technical frameworks for the Brazilian ERP Linx system. My focus has primarily been on pharmacy chains, supermarkets, and renowned franchises both in Brazil and internationally

In addition to my technical proficiency, I have supported local and remote users by managing Intune device registrations, Active Directory user and device administration, and creating comprehensive documents and guides for users and technicians. I have expertise in configuring patches and updates, installing and configuring operating systems, and resolving local device hardware issues. Additionally, I have served as a freelance technical translator, bridging language gaps in the technical realm.

Language Proficiency

• Fluent English
• Native German
• Native Portuguese
• Russian Basic

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Desktop Engineer Responsibilities:

• Field support engineer technical support in São Paulo city
• Onsite and remote users support using Logmein technologies as well as RDP connections.
• Technical guides and user’s step-by-step documentation creation.
• ServiceNow specialist: asset management, user requests, and incident creation
• Microsoft Windows images installation and update through the PXE method.
• Basic command line and Powershell scripts for automatization process. (AD administration, local and remote user folder and files management, Active directory credentials management. Usage of variables, cmdlets).
• Local or remote Zoom meeting host profile (guest management and device setup). Poly meeting devices configuration. Zoom meeting with interpretation properties set up.

Technologies and tools:

Microsoft Windows, Logmein, RDP, PXE, Active Directory, Powershell, Zoom

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Systems Analyst Responsibilities:

• Devices Intune enrollment (notebooks, mobile devices).
• Microsoft Windows images installation and update through PXEmethod.
• Local and remote user support.
• Communication between users and global security teams for different issues troubleshooting (English language).
• Technical guides and user’s step-by-step documentation creation.
• Responsible for hardware and software issues report.

Technologies and tools:

Microsoft Windows, Intune, PXE, Active Directory, Teams, PowerShell, ITSM

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IT Support Responsibilities:

• IT consultant in several companies in Brazil (Minas Gerais, Rio de Janeiro, São Paulo). Focus on data structure, backup, virtualization, and remote access.
• Computer technician with emphasis on small and medium network services for companies in Brazil. (VPN, Microsoft server planning, and installation of Microsoft server systems. Linux help desk and system administrator).
• Help desk (local and remote) for Windows and Linux-based systems.
• Maintenance of personal computer/server hardware and software.
• Ability to install and manage Mikrotik and Cisco routers for small and medium businesses.
• Specialist in DVR image storage at Intelbras do Brasil: install, build, and maintain Intelbras systems.

Technologies and tools:

Microsoft Windows, VPN, Linux, Active Directory, Mikrotik, Cisco routes, Intelbras, DVR, ITSM,

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